(っ◔◡◔)っ ♥ Frequently Asked Questions ♥

What if I got an issue with my order?

In any case the item arrives is damaged/faulty, has a printing error, please reach out to me. We will try our best to help you! :)

The fastest and easiest way for us to help you is to straight communicate with us directly via email (moouii47@gmail.com) or IG chat (IG: @moouii.art)! We are happy to help will reply within 12 hours. It would be good if you can also help us take the photo(s) of the item, this will help alot and expedite the process.

Can I cancel my order?

We often submit the fulfillment about 1-2 hour later after the order made. if your order was placed 1-2hours prior, just reach out to us via (moouii47@gmail.com) or IG chat (IG: @moouii.art). We will try our best to accommodate.

But once the order is submitted, we are not able to do any adjustment/cancel the orders as they are in the process of fulfillment or shipped. Thanks for understanding!

 

Can I change my address?

We often submit the fulfillment about 1-2 hours later after the order made. If you need any request regarding changing of address, We're happy to help! But once the orders are submitted, there is no way for us to change the order details anymore.

We will appreciate a lot if you help us double check your address before submitting your order! If incorrect, you will need to contact your local post office about re-routing your package. If a package is returned for address issues, you will need to cover re-shipping costs.

Thanks much for your understanding :)

 

Care instructions 

Clean with damp cotton or microfiber cloth. Add a drop of dish soap to the cloth if needed and wipe the soap down with a clean, damp cloth.

 

Does dirt easily get stuck to the phone case?

It won't attract the dirt to the phone case surface. There might have some dusts lay around the phone gap area (around the screen part). But this is a normal situation, the solution is just need to take it out and clean it :)

For material Issue, is it easily get scratched or is there a protective layer?
The material is make of the Polycarbonate hard plastic. The plastic won't come with and protective layer as it is just a plastic made phone case.

However, it won't scratch easily using your finger nail, ruler etc. Unless you drop your phone onto the rough texture floor, it might cause the scratch. so you have to take care of your phone and prevent it not to drop as frequent as possible :)